Frequently Asked Questions

1. Where do your products ship from?

We partner with global suppliers via Spocket. Depending on the product you purchase, it will ship from warehouses in the EU, US, or internationally to ensure the fastest delivery possible while keeping fulfillment efficient.

2. How long does shipping take?

Most orders are processed within 1-3 business days. Delivery times typically range from 5 to 14 business days depending on your location and the supplier's warehouse location. You will receive a tracking link via email once your order ships.

3. Can I return my order?

Yes, we offer a 14-day return policy. The item must be unused and in its original packaging. Please contact us at hello@marpetadesign.com or call +420730261092 to initiate a return, and we will provide the correct supplier warehouse address for the return shipment.

4. Will I have to pay customs fees?

For orders shipped internationally across borders (e.g., from a US supplier to an EU customer), you may be subject to import duties and taxes. These are the responsibility of the customer. We are not responsible for customs delays.

5. What if my item arrives damaged?

We deeply apologize if that happens! Please contact us immediately at hello@marpetadesign.com or call +420730261092 with photos of the damaged item and packaging, and we will organize a replacement or a refund.